Privacy Policy
1. Introduction:
[Swayam Stree E-commerce Private Limited] (“The Company”) is currently providing marketplace and other incidental e-commerce services.
This Privacy Policy and the Cookie Preferences (“Privacy Policy”) explains how the Company processes personal information in relation to the Website (as defined under Terms of Use). This Privacy Policy does not apply to Website, apps, destinations, or other offerings that we do not own or control, even if they are linked to or from the Website. All capitalized terms used in this Privacy Policy shall have the meaning as defined herein.
You can access this Privacy Policy at any time in the footer of the Website's home page or as otherwise indicated depending on the Website you are using. By purchasing the Company product and/or any product from the Company’s e-commerce portal, registering for any aspect of the Company services, or otherwise accessing, visiting or using the Website, you consent and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms and conditions of this Privacy Policy, you should not access, visit and/or use the Website, or request or receive the Company’s product or services. We advise that you print or retain a digital copy of this Privacy Policy for future reference.
In addition to reviewing this Privacy Policy, please also review our Terms of Use and any other terms and conditions that may be posted elsewhere on the Website or otherwise communicated to our users, because the Terms of Use and all such terms and conditions are also part of the Agreement between you and us.
If we make a material change to this Privacy Policy, we will also post on the Website a prominent notice that a change has been made. Continued access, visitation and/or use of the Website by you, or continued receipt of the Company’s product and/or services, will constitute your acceptance of any changes or revisions to the Privacy Policy.
2. What personal information do we collect from you?
We collect information:
when you register as a seller or buyer (hereinafter collectively referred as a “User”) on the Company’s e-commerce portal
when you pay for any of our products or services
when you register to receive one of our newsletters
when you use any of our Websites
when you attend any of our events
if you participate in any research, we undertake
if you join one of our communities or forums
when you enter a competition
if you contact us about a query or a complaint
We collect the following types of information:
Contact information
When you use or subscribe to one of our services, such as submitting request to join our ecommerce portal as a seller/user, registering as a user on our e-commerce portal, purchasing a print or digital subscription, signing up to an e-mail newsletter, entering a competition, joining one of our online communities or participating in any of our research projects, we will ask you to provide information such as your name, e-mail and/or postal address so that we can provide you with the services requested. We may also collect other personal information such as your gender, date of birth, marital status, etc.
Payment details
When you purchase a product or service from us, we will also ask you for your payment details in addition to your contact information, in order to secure payment and to authorise access to our products and services.
Online identifiers
When you visit one of our websites, we collect information about your web visit, such as how long you visited, what sites you visited or pages you looked at, your IP address and where you were when you visited, what sort of device you were using when you visited (such as a mobile phone or type of desktop PC, Mac etc), and information identifying the language used by your device.
Behavioural data
When you visit one of our websites, we will be entitled collect data on your online behaviour (eg; time spent on website, items clicked on, etc.).
When you buy a product from us, we will collect information about what products you have bought from us.
"Special" categories of data
Sometimes, we may collect data in online surveys on what is called "special categories of data". These could be data sets such as biometric information (including voice samples, facial recognition, etc.), or political opinions, religion, philosophical beliefs, health, sexual orientation, etc. Whenever we conduct research on these topics, it is always optional, and we will make sure we have your consent to process this data. We will remind you at the time of why and how we are processing this data and what additional safeguards are in place for using, storing and ultimately either deleting or anonymising this data
3. How We Use Your personal information
Processing Your Requests.
We use your personal information to process your request for product and/or services. For example, if you purchase any of our products, we may use your e-mail address to send you a confirmation notice and your mailing address to send you the product.
Administering the Website.
We may also use and share your personal information for any lawful purpose in connection with administering the Website, products including without limitation for supplier/ customer service, to help diagnose problems with servers, to improve products that we offer by tailoring them to perceived preferences, to gather broad demographic information, to analyze trends, to seek compatible advertisers, sponsors, clients and customers, and to track users' movements around the Website and elsewhere on the web or across apps and/ devices. Your geo location data may specifically be used to show you content (including advertising and sponsored messaging) based on geographic location.
Access by Third Parties.
Service Providers. We allow access to your personal information by Service Providers that perform services for us, but only for the purpose of and to the extent necessary to perform those services. For example, Service Providers help us with technical maintenance, market research, community and forums management, auctions, e-commerce, personal/job search, list rental, data coop management, and other advertising functionality, as well as credit/debit card or other payment processing, order fulfilment, credit pre-authorization, and address verification. While we may seek to require Service Providers to follow appropriate privacy policies and will not authorize them to use your personal information except for the express purpose for which it is provided, we do not bear any responsibility for any actions or policies of third parties.
Third Party Businesses. There are also times when you provide personal information to us in areas of the Website that may be managed or participated in by one or more Third Party Business(es). Moreover, we share, and transfer personal information to (i) list buyers who market their goods and services (commonly known as “list rental”); (ii) our advertising, marketing and sponsorship clients to market their goods and services; (iii) “data coops”, which are pooled databases containing the customer information of multiple publishers to enable the marketing use of such customer information by participating publishers; and (iv) consumer data suppliers/resellers, data enrichment providers and aggregators, and other entities in the online behavioural advertising ecosystem for purposes of OBA), data optimization, lead generation, and other data driven projects. In all such cases, the Personal Information may be used by us and by such Third-Party Business(es) for their own purposes, each pursuant to its own policies. While we may seek to require Third Party Businesses to follow appropriate privacy policies, we do not bear any responsibility for any actions or policies of third parties.
Related Entities.
We share your personal information with our parent, subsidiaries, affiliates and other related entities, and our advisors, including lawyers, consultants, accountants, and others
Categories of Third Parties.
Service Providers, as described in C (a) above;
Third Party Businesses, as described in C above;
Related Entities, as described in Section D above;
Governmental and law enforcement officials, or parties to legal proceedings.
Persons involved in an acquisition of our business or assets.
Marketing Communications.
We may also use your personal information to communicate with you about new features, events or products and/or services offered by us and Third-Party Businesses, including our advertising, marketing and sponsorship clients.
Health, Safety, and Legal Requests.
We may access, use, and share with others your personal information for purposes of health, safety and other matters in the public interest. We may also provide access to your personal information in order to cooperate with official investigations or legal proceedings brought by or otherwise involving governmental and/or law enforcement officials, as well as private parties, including, for example, in response to subpoenas, search warrants, court orders, or other legal process. We may also use personal information to protect our rights and property and those of our agents, customers, and others including to enforce our agreements, policies, and terms of use.
Transfer or Sale of Our Business.
As our business changes, we may buy or sell various assets owned or controlled by us. In the event all or a portion of the assets are sold, assigned, transferred or acquired by another company due to merger, divestiture, restructuring, reorganization, dissolution, financing, acquisition, bankruptcy or otherwise, your personal information may be among the transferred assets.
Combining Information.
We may merge, co-mingle, or otherwise combine information, including personal information, in furtherance of the purposes above.
4. Legal Bases:
Purposes and Lawfulness of processing
We will only collect and process personal data about you where we have lawful basis. Lawful basis on which we would process your personal information includes obtaining explicit consent from you for processing your personal information or processing for “legitimate interests” where processing is necessary by us to provide you with services (For e.g. processing your information by our group companies/affiliates).
We use information to provide, analyse, administer, enhance and personalize our service and marketing efforts, to process your registration, to provide you services, and to communicate with you related to below mentioned points.
5. Duration of data
We will retain your personal information for as long as necessary to provide the individual service/s you have requested, while taking into account any legal requirements and tax and accounting rules for the time being in force.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
6. Opt-Out of Marketing; How to Update Your personal information:
How to Opt-Out of Sharing for Marketing.
If you do not wish to have personal information such as your name, e-mail address, postal address or phone number shared with third parties for their marketing purposes, contact our Privacy Policy Coordinator by e-mail or as described at the end of this document. But note that, in order for us to properly administer the Service, we must continue to share your Personal Information with Service Providers as described C a above (if you object to such sharing, you should not use the Service).
How to Opt-Out of Marketing Messages from Us.
If you do not wish to receive future marketing or other commercial messages from us, simply follow the unsubscribe instructions contained within the message you receive. But note that you may continue to receive certain communications from us that are necessary for the Service, such as renewal notifications, invoices, technical notices, updates, security alerts, and support and administrative service bulletins.
How to Update Your Personal Information.
If you have registered or created an account on any part of the Service, please use the mechanism or contact information on the Service that allows you to change or update your member preferences, if available, to keep all such Personal Information accurate and up-to-date. If no such mechanism or contact information is available on the Service, contact our Privacy Policy Coordinator with your changes by email or as described at the end of this document.
7. Tracking:
You May Disable Local Device Storage.
If you do not want Local Device Storage, your Device or browser may include an option that allows you to not accept it. However, if you disable Local Device Storage, some portions of the Website may not unction properly.
Tracking Technologies.
In addition to Local Device Storage, we may use web beacons, web bugs, internet or pixel tags, clear gifs, digital fingerprinting (aka "Machine Identification") and similar technologies (collectively, together with Local Device Storage, the "Tracking Technologies") on the Website, including in our communications with you, such as within e-mail and text messages and push notifications. We and Third-Party Businesses use Tracking Technologies to determine which messages have been opened by recipients, and for all or some of the same lawful purposes described above for use of Local Device Storage.
Do Not Track (DNT).
Your browser setting may allow you to automatically transmit a "Do Not Track" (DNT) signal to websites and online services that you visit. There is no consensus among industry participants as to what DNT means in this context, and some browsers automatically apply DNT signals by default and therefore do not necessarily reflect our visitors’ choice as to whether they wish to receive advertisements tailored to their interests. As a result, like many websites and online services, we do not alter our practices when the Service receives a DNT signal from a visitor's browser.
8. Information Security and Notification:
Security Measures. We take reasonable security measures to protect against unauthorized access to, or unauthorized alteration, disclosure or destruction of, personal information.
No Liability for Breach. Because no data transmission is completely secure, and no system of physical or electronic security is impenetrable, we cannot guarantee the security of your Personal Information or the security of servers, networks or databases, and by using the Service you agree to assume all risk in connection with your Personal Information. We are not responsible for any loss of such Personal Information or the consequences thereof.
Breach Notification. In the event that we believe the security of your personal information in our possession or control may have been compromised, we may seek to notify you.
9. Links to other websites
Our Website may contain links to other websites run by other organisations. This privacy notice applies only to the Company Websites‚ so we encourage you to read the privacy statements on any other websites you visit. We cannot be and shall not be responsible for the privacy policies and practices of other sites even if you have accessed them using links from our websites.
10. Your rights
As a consumer, you have rights when it comes to your data:
The right to be informed
At every point where we are collecting your data, we will inform you of why it is being collected and how it is being processed.
The right of access.
If you wish to see what information we hold on you, you may send us what is called a Subject Access request. We will require photocopies of two pieces of identification. We will respond within 30 days of receipt of your request. There is no cost to you in requesting to see your data, but please note that we reserve the right to charge you if you make subsequent requests. You can use the contact details below for a Subject Access Request.
The right to rectification.
We offer the opportunity to amend your personal information by contacting us using the details below.
The right to erasure.
If you wish to cancel all communications with us, we can anonymise or de-identify your data. Please contact us using the details below. Please make sure you inform us of all email accounts, profiles, names etc that you may have used with us that you wish to erase.
The right to restrict processing.
You can opt-out or restrict the processing of your data by:
Amending your cookie settings in your browser
Unsubscribing from postal,text and email communications, using our preference centre
Contacting connect@swayamshakti.com
11. QUESTIONS / GRIEVANCE REDRESSAL:
Redressal Mechanism: Any complaints, abuse or concerns with regards to the processing of information provided by you or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with an electronic signature to Mohd Irshad (Nominated Grievance Officer) info@swayamshakti.com